LUXE PA

Our main location is in West Palm Beach, FL, but we service clients throughout the United States.

Luxe PA operates Monday-Friday 9:00 AM - 6:00 PM, closed on weekends and holidays.

At Luxe PA, we’ve built a team of highly skilled professionals who specialize in customer support and booking for plumbing companies. We carefully select individuals with exceptional communication skills, industry knowledge, and a commitment to providing top-tier service. Every team member goes through a rigorous vetting process, including background checks and in-depth training, to ensure they meet our high standards.

Absolutely! At Luxe PA, we work as a collaborative team to provide seamless support for your plumbing business. This means you’ll always have a group of trained professionals managing your customer service, booking, and admin needs — no interruptions, no gaps in coverage.

No, unused hours and SMS do not roll over. We encourage you to make the most of your package within the service period.

At Luxe PA, we take the security of your personal information very seriously. We understand that your personal information is valuable and private, and we are committed to ensuring it remains that way. To achieve this, we have implemented a range of measures to safeguard your information. These measures include using advanced encryption technologies, regularly updating our security protocols, and training our staff on best practices for data protection. Your trust is important to us, and we are dedicated to maintaining the highest standards of data security.

Luxe PA offers a complete, done-for-you customer support and booking system designed exclusively for plumbing businesses. We provide a dedicated team focused on helping you capture more leads, book more jobs, and strengthen client relationships. With expert call answering, SMS support, live chat, and automated scheduling, we ensure no opportunity slips through the cracks. Our results-driven approach helps you grow your business without the stress of managing administrative tasks.

We partner with plumbing businesses of all sizes — from solo operators to growing companies with multiple technicians. Whether you specialize in residential, commercial, or emergency plumbing services, our Full-Service Customer Support & Booking System is designed to help you capture more leads, book more jobs, and provide exceptional customer service.

Our onboarding process is fast and efficient. Once you sign up, we’ll gather the necessary details about your business and get your custom support and booking system set up within 3–7 business days. From there, you’ll be ready to start capturing every lead and booking more jobs without missing a beat.

Our system covers everything your plumbing business needs to stay organized and maximize revenue: Lead Capture & Call Answering: Every call, text, and live chat handled professionally. Appointment Scheduling & Calendar Management: No more double bookings or missed opportunities. Follow-Up & Reminder Campaigns: Reduce no-shows and keep your schedule full. CRM Integration & Lead Management: Track every lead and monitor your conversion rates. Customer Nurture & Retention: Turn one-time customers into loyal, repeat clients.

No! We believe in earning your business every month. Luxe PA offers flexible, no-commitment service plans so you can scale your support as needed without being locked into a long-term contract.

Our team is dedicated to capturing and converting every lead that comes your way. With expert call answering, SMS, and live chat support, we ensure every customer inquiry is addressed promptly and professionally. Our follow-up and reminder campaigns keep clients engaged and reduce no-shows — helping you maintain a full schedule and maximize revenue.

Transparency is key. We provide regular reports tailored to your needs — giving you insights into call volume, booked appointments, customer inquiries, and conversion rates. You’ll always know how your support system is performing and where your business stands.

Yes! Our system is designed to work seamlessly with the tools you’re already using. We’ll help integrate your CRM, scheduling software, or any other systems you rely on to keep your operations running smoothly.

Our team is trained to handle every customer interaction with professionalism and care. We address questions, resolve issues, and manage complaints in a way that strengthens your reputation and keeps your clients satisfied. Every conversation reflects your business’s values and commitment to quality service.

We scale with you! Whether you’re running a promotion or handling an influx of emergency calls, Luxe PA’s team is equipped to manage higher call, text, and chat volumes — ensuring your customers always receive quick and attentive service.

To get started, we’ll gather key details about your plumbing business so we can tailor our support and booking system to your exact needs. This includes your business name, contact information, service areas, pricing, service offerings, and any specific preferences or processes you follow. Our goal is to seamlessly integrate with your operations from day one.

Absolutely! We understand that your business’s needs may change. Luxe PA offers flexible service packages that scale with your growth. You can upgrade, downgrade, or temporarily pause your plan as needed by contacting our support team or your dedicated account manager.

Quality is at the core of what we do. Our team members go through extensive training and are monitored regularly to ensure they meet our high standards. We also conduct performance reviews and provide ongoing education to keep our team sharp. If any complex issues arise, we have a structured escalation process to ensure every customer interaction is handled with care and professionalism.

We aim to earn your business every month, but if you decide Luxe PA isn’t the right fit, you can cancel your service at any time. We’ll work closely with you to ensure a smooth transition and provide any necessary support during the offboarding process. Our goal is always to leave your business in a better position than when we started.